At curtainabudhabi.com, customer satisfaction is our priority. This Refund & Return Policy explains the terms and conditions under which refunds, returns, cancellations, and exchanges are processed for our products and services.
Refund Eligibility Period
Refund requests must be submitted within 15 to 30 days from the date of purchase, depending on the product or service type.
The applicable refund period will be clearly communicated at the time of order confirmation.
Eligible Refunds
Refunds may be approved under the following conditions:
- Manufacturing defects in ready-made products
- Damaged items upon delivery
- Incorrect product delivered
- Service not delivered as agreed
- Order cancellation within the allowed timeframe
All refund requests are subject to inspection and verification by curtainabudhabi.com.
Non-Refundable Items & Services
The following items and services are non-refundable:
- Custom-made or made-to-measure curtains and blinds
- Customized fabrics, stitching, or design work
- Products altered, stitched, or installed at the customer’s request
- Installation services once completed or partially completed
- Site visit, measurement, and consultation charges once delivered
- Clearance, sale, or discounted items (if stated at purchase)
Return Conditions
Returned items must meet the following conditions:
- Must be unused and in original condition
- Must include original packaging (if applicable)
- Must not be damaged due to customer handling or installation
- Must be returned with valid proof of purchase
curtainabudhabi.com reserves the right to reject returns that do not meet these conditions.
Refund Process
Once your refund request is approved:
- Product or service inspection will be completed
- Approval confirmation will be shared with the customer
- Refunds will be processed within 30–60 business days
- Refunds will be issued via the original payment method
Processing time may vary depending on banks or payment providers.
Order Cancellations
Orders may be cancelled if:
- Fabric cutting or stitching has not started
- Customization work has not begun
- Materials have not been procured
Once cutting, stitching, or customization begins, cancellation may not be possible or may be subject to cancellation charges.
Installation & Service Refunds
For installation-based services:
- Refunds apply only if installation has not started
- Partial refunds may apply for partially completed work
- Measurement, site visit, and consultation fees are non-refundable once delivered
Exchange Policy
Exchanges are subject to:
- Product availability
- Condition of returned items
- Successful inspection approval
- Price difference adjustments (if applicable)
How to Request a Refund or Return
To request a refund or return, please contact us with the following details:
- Order number
- Product or service name
- Reason for refund or return
- Supporting images (if applicable)
Requests must be submitted through the official contact details listed on curtainabudhabi.com.
Policy Rights
curtainabudhabi.com reserves the right to:
- Approve or reject refund and return requests
- Update or modify this policy without prior notice
- Adjust refund timelines based on service type
- Apply service-specific refund conditions
Legal Disclaimer
All refunds and returns are subject to UAE consumer protection laws and applicable regulations.
Contact Us
If you have any questions about our Return & Refund Policy, please contact our customer support team:
📧 Email: info@curtainabudhabi.com
📞 Phone/WhatsApp: +971-55-472-2980
We appreciate your trust in Curtain Abu Dhabi and remain committed to delivering quality products and services that enhance the comfort and beauty of your home.